You know, there’s nothing wrong with making money slowly. Your Survival Guy learned that a long time ago, when I didn’t even appreciate its importance, scooping ice cream during junior high and high school. That’s where I learned about customer service. That the customer always expects it, even if it’s for a $.25 cone. Simple to understand, harder to provide.

When you make money slowly, lessons are instilled repeatedly, one cone after another. When you make money slowly, you appreciate it. You know how long it took to make it, and you wonder if it’s too much trouble for people like you to get some help. When you call 1-800-HELP, you don’t want to be tangled up in a phone tree the size of Disney’s Tree of Life. Money is stressful enough. Having your questions answered should not be.

When Your Survival Guy was making money slowly (and it was slow), I received an education worth more than any B-School course—learning the power of five words: “How can I help you?”

Action Line: Are you being treated like royalty? If not, how can I help you? Email me at ejsmith@yoursurvivalguy.com.

Read the entire series here.

Originally posted on Your Survival Guy.