You’re living in a service economy where you can’t get any service, especially when you really need it, right?

And when you do get service, it can be a far cry from the service you expected or deserve. When Your Survival Guy is stuck with an unwanted product from Amazon, odds are 50-50 on whether I’ll want to deal with the hassle of returning it or just keep it and pretend it didn’t happen.

In my conversation with you, you told me about helping a 94-year-old woman fly to Florida for the winter. You refer to her as Mom. And when you arrived at the terminal with dozens of kiosks at your “service,” panic set in because dealing with a kiosk is the last thing you needed.

You did it, but you felt bad for the guy trying to get home to Europe, who didn’t speak much English and was standing in front of a kiosk tapping with one hand, holding his phone in the other, trying to understand the 1-800 “help” rep. That’s no way to live.

When Your Survival Kid 1 or 2 needs help with a problem, they immediately get in touch with me…kidding. They immediately text Your Survival Gal. Your Survival Guy usually hears about the “issues” right before turning out the lights at bedtime.

Action Line: Need an investing problem solved? You can call me during office hours, but after 9 pm, I prefer e-mail. Thank you for your consideration. When you want to talk about your portfolio, email me at ejsmith@yoursurvivalguy.com. And click here to subscribe to my free monthly Survive & Thrive letter.

Originally posted on Your Survival Guy.