You are not a customer, you are a citizen. The IRS scandal is not about bad customer service. It’s about government that’s too big. Citizens are voting with their feet and moving to states, like Texas, where they’re well treated. As Matthew Continetti writes at the Weekly Standard:
But why stop there? Deny the IRS further power over American lives by repealing Obamacare. Welcome homeschooling, Internet-friendly deregulation, and school choice, increase health care competition through price transparency and point-of-service payment, privatize government services where appropriate, create the option of shielding income from tax through universal savings accounts—all of these measures would enhance the freedom and prosperity of America.
Ultimately, it would be a waste if the investigations consuming Washington led to nothing but posturing and lawyering and political drift. Better to make Steven Miller famous as the spokesman for an unlimited and arrogant government, and to direct the Tea Party energies loosed by this scandal toward a program of choice, competition, and renewal. That would be the best service Republicans could provide.